RETURN & REFUND POLICY
Return Policy
Last Updated: 8/31/23
Thank you for shopping with Strong Golfer Academy! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the purchased item(s) subject to the terms and conditions outlined below:
Returns Eligibility
You have the right to return items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The item(s) must be in their original condition, unused, and undamaged.
The item(s) must be returned in their original packaging, including all accessories and components with receipt of purchase.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team by using our contact form and place “return” in the subject line within the 30-day return period to request a Return Merchandise Authorization (RMA) number.
Pack the item(s) securely in their original packaging, including the RMA number clearly marked on the outside.
Ship the package to the provided return address. The shipping cost for returns is the responsibility of the customer.
Refund Process
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued using the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed and reflected in your account.
Exceptions
The following items are not eligible for return:
Items that are damaged due to misuse, abuse, or negligence.
Items that have been customized, personalized, or modified.
Items marked as "final sale" or "non-returnable."
Refund Policy for Services and Digital Products
Last Updated: 8/31/23
Thank you for choosing Strong Golfer Academy for your service and digital product needs. We are committed to providing you with high-quality services and digital products. If you are not satisfied with your purchase, this policy outlines our refund process for services and digital products, including subscriptions:
Refund Eligibility:
Our refund policy varies depending on the type of service or digital product you have purchased. Please refer to the specific category below to determine eligibility.
One-Time Services:
For one-time services, refunds may be considered if the service has not yet been performed and the request is made within 14 days of the purchase date. Refunds will not be provided for services that have been completed.
Subscriptions:
For subscription-based services, the following conditions apply:
Monthly Subscriptions: You may request a refund within the first 14 days of the initial subscription purchase.
Annual Subscriptions: You may request a refund within the first 30 days of the initial subscription purchase.
Digital Products:
Refunds for digital products, such as downloadable software or digital content, will be considered within 14 days of the purchase date if you have not accessed or downloaded the product.
Refund Process:
To request a refund, please follow these steps:
Contact our customer support team using our contact form within the eligible refund period to initiate the refund process.
Provide the relevant purchase details, including order number and product/service details.
Our team will review your request and may require additional information to assess eligibility.
Refund Approval:
Refunds are subject to approval based on the specific terms outlined above. Our team will review your request and notify you of the decision via email. If your refund request is approved, the refund will be processed using the original payment method.
Exceptions
The following scenarios are not eligible for a refund:
Services that have been performed or completed.
Digital products that have been accessed, downloaded, or used.
Subscriptions that have exceeded the eligible refund period or have had any of the services completed.
Contact Us:
If you have any questions or concerns regarding our refund policy for services and digital products, please contact our customer support team using our contact form.